Shipping Policy

Thank you for shopping with Shop Upscale Living. We are committed to processing and delivering your orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered, as well as what you can expect after placing an order. Please read this policy carefully before making a purchase.

Order Processing

Once your order has been placed, you will receive an order confirmation email acknowledging that we have received your purchase request.

Most orders are processed within 1–3 business days after payment has been successfully verified. Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high order volume, promotional events, or holidays, processing times may be slightly longer. We appreciate your patience during these busy periods.

Shipping Destinations

Shop Upscale Living currently ships to locations within the United States.

If international shipping becomes available in the future, this policy will be updated accordingly.

Estimated Delivery Time

After an order has been processed and shipped, estimated delivery times generally range between:

Standard Shipping: 3–7 business days
Expedited Shipping (if available): 2–4 business days

Delivery estimates are provided for convenience only and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, weather conditions, and other factors beyond our control.

Shipping Charges

Shipping costs are calculated during checkout based on factors such as:

Delivery destination
Order size
Product weight
Selected shipping method

Any applicable shipping charges will be clearly displayed before you complete your purchase.

From time to time, Shop Upscale Living may offer free shipping promotions. Eligibility requirements will be displayed during the promotional period.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Tracking updates are provided by the shipping carrier and may take up to 24–48 hours to appear after the package has been dispatched.

Customers can use the provided tracking number to monitor the progress of their shipment.

Delivery Delays

While we work hard to ensure timely delivery, certain circumstances may result in delays beyond our control.

These may include:

Severe weather conditions
Natural disasters
Carrier service interruptions
High seasonal shipping volumes
Customs or regulatory inspections (if applicable)
Incorrect shipping information provided by the customer

Shop Upscale Living is not responsible for delays caused by third-party shipping carriers or events outside of our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If an incorrect address is submitted, please contact us as soon as possible. If your order has not yet shipped, we will make every reasonable effort to update the shipping details.

Once an order has been shipped, we cannot guarantee that address changes will be possible.

Additional shipping fees may apply if a package must be reshipped due to an incorrect or incomplete address.

Undeliverable Packages

Packages returned to us because of:

Incorrect addresses
Failed delivery attempts
Refused deliveries
Unclaimed shipments

may require additional shipping charges before they can be sent again.

If a package is returned to us and the customer no longer wishes to receive it, any eligible refund will be processed according to our Return and Refund Policies.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible.

To help us investigate the issue, please provide:

Your order number
Photos of damaged items or packaging (if applicable)
A description of the issue

We will work with the shipping carrier to review the situation and determine the appropriate resolution.

Multiple Shipments

Orders containing multiple products may occasionally be shipped separately.

This may occur due to:

Product availability
Warehouse inventory
Package size limitations
Shipping efficiency

If your order arrives in multiple shipments, you will receive separate tracking information for each package when available.

Delivery Confirmation

Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the recipient.

If tracking indicates successful delivery but you cannot locate your package, we recommend:

Checking around your property.
Asking household members or neighbors.
Contacting the shipping carrier directly.
Waiting an additional business day, as some carriers mark packages delivered shortly before final drop-off.

If you still need assistance, please contact our customer support team.

Shipping Restrictions

Certain products may be subject to shipping restrictions based on destination, carrier regulations, or local laws.

If an item cannot be shipped to your location, you will be notified before your order is completed or as soon as reasonably possible.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact us immediately after placing it.

While we will do our best to accommodate your request, orders that have already entered processing or shipping may not be eligible for modification or cancellation.

Please refer to our Cancellation Policy for additional information.

Customer Responsibility

Customers are responsible for:

Providing accurate shipping information.
Monitoring shipment tracking.
Receiving deliveries at the designated address.
Reporting shipping issues promptly.
Inspecting packages upon arrival.

Prompt communication allows us to assist more efficiently if any issues arise.

Policy Updates

Shop Upscale Living reserves the right to update this Shipping Policy at any time to reflect changes in business operations, shipping partners, or legal requirements.

Any updates will become effective immediately upon being posted on this page.