Cancellation Policy

At Shop Upscale Living, we understand that plans can change after an order is placed. This Cancellation Policy explains when and how customers may request to cancel an order. Please review this policy carefully before making a purchase.

By placing an order on our website, you agree to the terms outlined below.

Order Cancellation Requests

Customers may request to cancel an order after it has been placed. We encourage you to contact our customer support team as soon as possible if you wish to cancel your order.

Cancellation requests are processed based on the current status of the order.

Orders Eligible for Cancellation

Orders may be canceled if they have not yet entered the processing or shipping stage.

If your cancellation request is received before your order has been prepared for shipment, we will make every reasonable effort to cancel the order successfully.

Once your cancellation has been confirmed, no further action will be required from you.

Orders That Cannot Be Canceled

Once an order has been:

  • Processed for shipment,
  • Packed for dispatch, or
  • Handed over to the shipping carrier,

it may no longer be possible to cancel the order.

If you no longer wish to keep the item after delivery, you may be eligible to request a return in accordance with our Return & Refund Policy.

How to Request a Cancellation

To request an order cancellation, please contact our customer support team as soon as possible and provide the following information:

  • Full Name
  • Order Number
  • Email Address
  • Phone Number
  • Reason for Cancellation (optional)

Our team will review your request and notify you of the cancellation status as quickly as possible.

Cash on Delivery (COD) Orders

Shop Upscale Living currently offers Cash on Delivery (COD) as the available payment method.

Since payment is collected upon delivery, no advance payment is required when placing your order.

If you wish to cancel a COD order, please notify us before the order has been shipped. This helps us avoid unnecessary shipping and handling costs.

Repeated cancellations or refusal to accept COD deliveries may result in future Cash on Delivery orders being declined.

Incorrect Order Information

If you notice an error in your shipping address, contact information, or other order details, please contact us immediately.

If your order has not yet been processed, we will make every reasonable effort to update the information.

Once an order has entered the shipping process, changes may no longer be possible.

Seller-Initiated Cancellations

Shop Upscale Living reserves the right to cancel an order under certain circumstances, including but not limited to:

  • Product is unavailable.
  • Incorrect pricing or product information.
  • Suspected fraudulent activity.
  • Incomplete or inaccurate customer information.
  • Shipping restrictions or delivery limitations.
  • Circumstances beyond our reasonable control.

If an order is canceled by us, we will notify the customer using the contact information provided during checkout.

Delivery Refusal

If a customer refuses delivery of a Cash on Delivery order without first requesting cancellation, the order may be returned to us.

Repeated refused deliveries may affect the customer’s ability to place future COD orders.

Changes to This Policy

We may update this Cancellation Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will become effective immediately upon publication on this page. We encourage customers to review this policy periodically.

Contact Us

If you have any questions regarding order cancellations or need assistance with an existing order, please contact us:

Shop Upscale Living

Email: info@shopupscaleliving.com

Phone: +1 (661) 699-7822

Our customer support team is available to assist you and will respond to your inquiries as promptly as possible.