Return & Refund Policy

At Shop Upscale Living, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy explains the conditions under which products may be returned and when refunds may be issued. Please read this policy carefully before making a purchase.

Return Eligibility

We accept returns for eligible products within 30 days of the delivery date.

To qualify for a return, the item must meet the following conditions:

Be unused and in its original condition.
Include all original accessories, manuals, and packaging, if applicable.
Show no signs of misuse, damage, or excessive wear.
Be returned within the stated return period.

Items that do not meet these requirements may not be eligible for a return or refund.

Non-Returnable Items

Certain products cannot be returned for hygiene, safety, or other reasons, including but not limited to:

Items marked as Final Sale.
Gift cards.
Personalized or custom-made products.
Products damaged due to customer misuse or improper handling.
Items returned without original packaging when packaging is required.

Additional product-specific restrictions may apply and will be noted on the product page where applicable.

How to Request a Return

If you wish to return an item, please contact our customer support team before sending the product back.

When contacting us, please include:

Your order number.
Your full name.
A brief description of the reason for the return.
Photos of the product if it is damaged or defective.

Our team will review your request and provide return instructions if your return is approved.

Return Shipping

Unless the return is due to a damaged, defective, or incorrect item, customers are generally responsible for return shipping costs.

We recommend using a shipping service that provides tracking information, as Shop Upscale Living is not responsible for returned packages that are lost during transit.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number.
Clear photographs of the product and packaging.
A description of the issue.

Once reviewed, we will determine the appropriate resolution, which may include a replacement, exchange, store credit, or refund, depending on the circumstances.

Refund Process

After we receive and inspect your returned item, we will notify you of the status of your refund request.

If approved, refunds will be issued to the original payment method used during the purchase.

Please note that your financial institution or payment provider may require additional processing time before the refund appears in your account.

Partial Refunds

In certain situations, only a partial refund may be issued.

Examples include:

Products returned with missing parts or accessories.
Items showing signs of use beyond normal inspection.
Products returned outside the standard return period when accepted as an exception.
Items not returned in their original condition for reasons not caused by our error.

Each request will be evaluated individually.

Exchanges

If you would like to exchange an eligible item for the same product, please contact our customer support team.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative solution, including a refund where appropriate.

Order Cancellations

Orders may be canceled before they enter processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, customers may request a return after receiving the order if the item qualifies under this policy.

Please contact us as soon as possible if you wish to cancel an order.

Late or Missing Refunds

If you have not received your refund after receiving confirmation from us, we recommend the following steps:

Check your bank account again.
Contact your credit card company, as processing times may vary.
Contact your bank for additional information.

If you have completed these steps and still have not received your refund, please contact our customer support team for assistance.

Refused or Undeliverable Shipments

If a package is refused by the customer or returned due to an incorrect shipping address or failed delivery attempts, any eligible refund may be reduced by applicable shipping or handling costs.

Policy Updates

Shop Upscale Living reserves the right to modify or update this Return & Refund Policy at any time.

Changes will become effective immediately upon being posted on this page. We encourage customers to review this policy periodically before making a purchase.